The MINERALMINERS.COM Satisfaction Guarantee page

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Satisfaction Guarantee

100% Money Back Guarantee
If you are not completely satisfied with any purchase from mineralminers.com, you may return it in undamaged and unaltered condition within 10 days of receipt for a full 100% refund if your payment was made by check (less any shipping charges). There is a 5% restocking fee for any returned items that were paid for by credit card.

To return an item (or to return a complete "lot" from our volume discount pages), simply call us toll free at (877) 464-6377 within 10 days of receipt. After 10 days, all sales are final! When you call, we will give you a return authorization number so that we can issue a credit, and we will provide you with return shipping instructions. We cannot issue a credit for items returned without a return authorization! Any returned items must be received by us within 15 days of the return authorization date, or the return authorization will become void and the item will be considered as sold.

All returned merchandise must be sent back fully insured and properly packaged, with a copy of your receipt and your return authorization number. We are not responsible for postage on return items.

See our Ordering, Payment and Shipping information page.